Turkish Airlines, the national flag carrier of Türkiye, has long been recognized as one of the world’s leading airlines, renowned for its extensive global network, excellent in-flight services, and award-winning hospitality. With a strong presence in major international cities, the Turkish Airlines Shanghai Office plays a critical role in serving travelers across China, providing expert customer support and travel-related services to those flying from one of the busiest cities in Asia to destinations around the globe.
Whether you’re traveling for business, leisure, education, or family visits, the Turkish Airlines Shanghai Office is fully equipped to handle all your travel needs.
Office Overview
The Turkish Airlines Shanghai Office functions as a regional service center for passengers based in Shanghai and nearby areas. It is staffed by experienced, multilingual professionals who are committed to providing outstanding customer service in line with the airline’s global standards. The office supports a wide range of passenger needs including:
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Flight bookings and rebookings
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Ticketing and fare inquiries
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Baggage-related services
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Flight status updates and schedule information
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Turkish Airlines Miles&Smiles loyalty program assistance
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Visa and travel document guidance
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Special service requests (e.g., meals, wheelchair assistance, unaccompanied minors)
This office acts as a vital touchpoint between Turkish Airlines and its Chinese customers, ensuring every traveler receives timely, reliable, and personalized support.
Why Choose Turkish Airlines from Shanghai?
1. Extensive Global Network
Turkish Airlines operates daily flights from Shanghai Pudong International Airport (PVG) to Istanbul Airport (IST), one of the most connected hubs in the world. From Istanbul, passengers can access over 300 destinations across Europe, the Middle East, Africa, North America, South America, and Asia.
This makes Turkish Airlines a top choice for Chinese travelers seeking seamless connectivity to cities like London, Paris, New York, Dubai, Rome, Johannesburg, São Paulo, and beyond.
2. Award-Winning Service
With a strong emphasis on passenger satisfaction, Turkish Airlines has earned numerous international awards for:
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Best Airline in Europe
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Best Business Class Catering
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Best Economy Class Seats
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Top 10 Global Airlines
From check-in to landing, Turkish Airlines offers a high standard of service, comfort, and care.
3. Comfort and Class
Passengers from Shanghai can enjoy a superior travel experience with:
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Spacious Economy Class with generous legroom
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Fully lie-flat Business Class seats
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Onboard Wi-Fi and entertainment systems
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Renowned Turkish cuisine, prepared by flying chefs in Business Class
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Amenities for long-haul comfort (headphones, blankets, toiletry kits)
4. Turkish Airlines Lounge Istanbul
Transit passengers flying Business Class or eligible Miles&Smiles members can access the award-winning Turkish Airlines Lounge in Istanbul. With gourmet dining, relaxation zones, shower facilities, and private suites, it is one of the most luxurious airline lounges in the world.
5. Convenient Transit Through Istanbul
Istanbul Airport (IST) is not only one of the largest airports globally but also among the most efficient for international transfers. With short layover times and excellent terminal facilities, Turkish Airlines provides smooth, fast connections for passengers from Shanghai to their final destinations.
Services Offered at the Shanghai Office
The Turkish Airlines Shanghai Office provides a full suite of services to help travelers before and after their flights:
Flight Booking and Ticketing
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Assistance with new bookings and fare quotes
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Support for online and mobile bookings
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Payment assistance for group travel and corporate travel programs
Ticket Modifications and Cancellations
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Rebooking due to schedule changes
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Refund processing and policy explanations
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Travel voucher issuance (if applicable)
Baggage Services
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Lost or delayed baggage support
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Extra baggage purchases
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Baggage allowance clarification
Miles&Smiles Loyalty Program
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Account registration and login help
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Award ticket booking using miles
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Tier upgrades and benefits clarification
Special Assistance
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Requests for special meals (vegetarian, kosher, halal, etc.)
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Services for passengers with reduced mobility
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Unaccompanied minor support and escort services
Visa and Travel Information
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Guidance on travel documents
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Health and safety protocols for specific destinations
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Entry requirements based on nationality
Turkish Airlines Check-In and Airport Services at PVG
At Shanghai Pudong International Airport, Turkish Airlines operates out of Terminal 1.
Check-In Counters: Turkish Airlines recommends arriving at least 3 hours before departure for international flights. Online check-in is available 24 hours prior to departure via the Turkish Airlines website or mobile app.
Baggage Allowance:
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Economy Class: 30 kg (or 2 pieces, depending on destination)
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Business Class: 40 kg (or 2 pieces of 32 kg each)
Hand luggage allowance includes one carry-on bag and one personal item.
Corporate and Group Travel
The Shanghai Office also offers dedicated support for corporate clients and group bookings. Businesses looking for cost-effective and flexible travel options can explore Turkish Airlines’ Corporate Club program, which provides:
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Exclusive fares
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Dedicated account management
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Priority services
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Loyalty rewards for both the company and the traveler
For educational institutions, tour operators, or MICE organizers (Meetings, Incentives, Conferences, and Exhibitions), the Shanghai Office can tailor group booking solutions with added benefits.
Conclusion
The Turkish Airlines Office in Shanghai is more than just a ticketing center—it’s your direct link to one of the world’s most extensive and reliable airline networks. Whether you’re flying to Europe, North America, Africa, or the Middle East, Turkish Airlines offers world-class travel with convenient access from Shanghai.
With helpful, multilingual staff, flexible booking options, and superior onboard service, Turkish Airlines ensures your journey starts with confidence and comfort. For inquiries, bookings, or assistance, visit the Turkish Airlines Shanghai Office or contact the team by phone or email.
